Dylanth & Co works with many manufacturers and suppliers across the world to source the highest quality and best products to suit your needs.
As such this results in all our orders being shipped across the world and items may be shipped separately, however we do ensure we can track our orders for piece of mind and we will contact you to inform if your order is being shipped separately.
Please Note: You won't be charged more for delivery than originally quoted to you at the time you placed your order.
For products we ship:
We will process your order within two business days. We exclusively only use Sendle to ship our own products which means PO Boxes cannot be accepted.
For domestic orders:
We offer FREE shipping for Australian orders over $75.
Flat rate of $7.50. Please allow 6-10 business days for your order to arrive.
For international orders:
International shipping is based on delivery location and order weight which is automatically calculated at checkout. The delivery time can vary upon destination but:
Zone 1 - New Zealand (10-20 working days)
Zone 2 - North America, Western Europe, Asia and the Pacific (21-28 working days)
Zone 3 - Rest of the world (25-30 working days)
We strive to ensure all orders arrive between 2 - 4 weeks from time of order.
Sendle is Australia's first 100% carbon neutral delivery service and is committed to offsetting all the CO2 they emit by supporting projects that reduce emissions.
For our products we ship, we exclusively ship through Sendle as we believe in supporting their mission that "sending a parcel shouldn't cost the earth".
We pack our orders in Sendles compostable satchels. These shipping bags are made from 100% biodegradable and compostable materials. Removing the shipping label firstly, these satchels can be tossed in with food scraps and will break down within 90 days.
Due to COVID-19 some delays may exist and orders may take upwards of 3 - 5 weeks to arrive to you.
We pride ourselves on our excellent customer service and are always a click away to answer all your enquires.
Contact us via our Instagram, Facebook or email if you have any questions or concerns.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We currently do not offer refunds for change of mind or for exchanges after your order has been shipped.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds and Exchanges
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We do not offer refunds in regard to exchanging products or on a change of mind basis, after your order has been shipped.
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