Free Shipping on Orders over $75 AUD

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Frequently asked questions

Shipping can take upwards of 2 - 4 weeks to arrive. We work with many manufacturers and suppliers across the world hence why shipping times may vary. For Australian made products, please allow 6 - 10 business days for your order to arrive. You can find our shipping policy here.

We work with many manufacturers and suppliers across the world hence why products may be shipped separately. We will notify you if your order is being shipped separately and provide tracking if available. You can find our shipping policy here.

Orders will be processed within 2 business days.

For domestic orders, shipping is at a flat rate of $7.50.

Free shipping for domestic orders over $75

International orders is based on delivery location and order weight which is automatically calculated at checkout.

You can find our shipping policy here.

Contact us immediately if your order is damaged, defective or you receive the wrong item. Please email us at dylanthandco@gmail.com your order number, the issue and photos. We will replace / refund any damaged or wrong items. However, returns for change of mind will not be accepted. You can find our return policy here.

If you've entered the wrong address, contact us immediately: dylanthandco@gmail.com

Unfortunately, if your parcel has already been shipped, we are unable to change the address.

For Australian Made products, we will ship via Sendle in a compostable satchel or cardboard box. Other products will be shipped and fulfilled by our partners.

You can find our terms and services here.

You can find our privacy policy here.